The Progressive Guarantees
We’re betting on our own performance.
Nobody likes broken promises, which is why we back all of ours with guarantees — and real financial penalties, paid against your own management fee, if we fall short.
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Response
Any owner inquiry is answered within two business days.
−$100waived from that month’s fee -
Vendor
No vendor is paid before the work performed meets the standard of the board.
−$100deducted from that month’s fee -
Financial reporting
The board receives the previous month’s financial reports by the end of the current month.
−$100deducted from that month’s fee -
Service
Your assigned manager carries no more than 10 associations or 1,000 owners. If the association is not satisfied with their manager, another is assigned within 30 days.
Hard cap + 30-day reassignment -
Satisfaction
The board may cancel our contract at any time, for any reason, with notice — no lock-in for the full term.
Cancel any time, with notice -
CEO access
Every owner in your community has the email address of the owner of the company.
Direct escalation -
Transparency
We provide an HOASnapshot report on request — your CC&Rs, budget, reserve study, litigation and delinquencies pulled into one benchmark.
No additional cost
The seven guarantees, as written into every management agreement at no extra cost.
